Automated Return Processing Workflow

How It Works

Your Claw watches for return requests across your sales channels. For each

request, it checks your return rules, decides whether it qualifies for an

automatic next step, generates a return label if approved, and prepares the

refund flow once the item is received or your policy allows it.

What You Get

• Automatic return eligibility checks against your policy
• Return label generation via EasyPost or Shippo
• Refund queueing via Stripe, PayPal, or platform-native tools
• Inventory updates when returned items are inspected and restocked
• Return reason tracking by SKU and category
• Review flags for suspicious or out-of-policy requests

Setup Steps

1. Define your return policy rules (window, eligible categories, exceptions)
2. Connect your shipping API for label generation
3. Connect your payment processor for refund actions
4. Choose what can be auto-approved versus reviewed
5. Run in review mode first to make sure the rules behave correctly

Tips

• Return reason data is often as valuable as the automation itself
• For apparel, track size-related returns by SKU to improve fit guidance
• Keep inspection and restock status separate from approval status
• Store credit can sometimes preserve margin better than immediate refunding
• Anything outside policy should create a clean review packet, not a guess